1. Individual Courses

Refunds are available only if requested within 1 hour of purchase by contacting our support team via WhatsApp. No refunds are possible once this period has passed.

2. Live Workshops

• Refunds are available until before the recording/video links are shared. No refunds once links are shared.
• If you are unable to attend the live class, the Google Meet link remains valid for the session. Recordings are typically provided within 1 week and remain available for lifetime access.

3. Master Courses & Bundles

No refunds. We recommend purchasing a single course first to ensure our teaching style suits your needs before buying a bundle or Master Course.

4. In-app purchases (Google Play / App Store)

Courses bought inside our app are paid through Google Play or the App Store. The rules in sections 1 to 3 apply to them too. To ask for a refund, WhatsApp us within the time above, with your order number from the Google Play or App Store receipt. We cannot see your card or UPI details. You can also ask Google or Apple directly under their own refund rules. If a purchase is refunded, that course is removed from your account.

5. Payment Errors

For website orders: if a payment attempt fails but the amount is still debited from your bank, it is usually reversed automatically by your bank or Razorpay within 5–7 business days.

If you believe the payment was successfully credited to our Razorpay account but your order is not reflecting, please share valid proof (transaction ID and official bank/UPI confirmation). Only in such cases can we verify and assist.

For all other failed or pending debits where funds have not reached our Razorpay account, you must follow up directly with your bank/payment provider.

For purchases in the app, Google Play or the App Store handles the payment. If you were charged but the course is not in your account, tap Restore purchases in Profile. If it is still missing, WhatsApp us your receipt.

6. Chargebacks

Raising a chargeback or a store refund dispute without contacting support first may result in temporary suspension of your account access across Website and App while the dispute is reviewed.

7. Contact

For refund or cancellation queries, email support@jazzandjassi.in or WhatsApp us at 9893191570. Response time: typically 24–48 hours.