1. Who We Are

Our website address is: https://jazzandjassi.in. We also operate the Jazz & Jassi Android app (the “App”). This Privacy Policy explains how we collect, use, and protect your information across both platforms.

2. Information We Collect

• Name and email address (required for account and purchases).
• Phone number (optional, but used for purchase sync and support).
• Login credentials (secured via WordPress + Firebase Auth).
• Payment details (processed via Razorpay; we do not store card/UPI data).
• App usage data (such as pages visited, features used, and video watch history) collected via Firebase Analytics to improve services.
• Crash reports and performance metrics (via Firebase Crashlytics and Firebase Performance Monitoring).
• Device information, IP address, and technical identifiers. This may include the Android Advertising ID, if available, but only for analytics and diagnostics, not for advertising.

3. How We Use Your Data

• To create and manage your account on both Website and App.
• To sync purchases between Website checkout (WooCommerce) and App (Firebase/Firestore).
• To process payments securely via Razorpay.
• To send transactional emails and updates related to your purchases.
• To analyze usage patterns, monitor app performance, and improve our tutorials, services, and customer support.
• To fix bugs and diagnose crashes more effectively using anonymized diagnostic data.

4. Data Sharing

• Razorpay – to process payments securely.
• Firebase (Auth + Firestore) – to manage logins, sync purchases, and store course entitlements.
• Firebase Analytics / Crashlytics / Performance Monitoring – to collect anonymized usage data, performance metrics, and crash logs.
• LiteSpeed/QUIC.cloud – caching and performance optimization (temporary data storage for faster loading).
• We do not sell your personal data to third parties.

5. Cookies & Tracking

We use cookies to maintain sessions (e.g., login state, cart contents) and improve performance. You may disable cookies in your browser, but some features may not work correctly.

In addition to cookies, the App may use mobile identifiers (such as the Android Advertising ID) for analytics and crash reporting. We do not use this information for advertising or marketing purposes.

6. Data Retention

• Order and payment records are stored as long as legally required (for tax and accounting purposes).
• User account data is stored until you request deletion.
• Analytics and diagnostic data may be retained in anonymized form for app improvement.
• Cache data (via LiteSpeed/QUIC.cloud) is temporary and auto-expired.

7. Your Rights

• You may request a copy of your stored data.
• You may request corrections or deletion of your data (except where retention is legally required).
• You can request deletion of your account by contacting support.

8. Security

We use secure hosting (Hostinger), encryption (SSL/HTTPS), and restricted access controls. Payments are handled by Razorpay. Firebase is used for authentication, analytics, and course sync with strict security rules.

9. Policy Changes

We may update this Privacy Policy from time to time. Continued use of our Website or App after changes implies your acceptance of the updated version.

10. Contact

If you have any questions about this Privacy Policy, contact us at support@jazzandjassi.in. Response time is typically 24–48 hours.